Frequently Asked Questions
Q: What time is check-in / check-out?
A: Check-in is from 14:00 and check-out is until 11:00.
※ Check-in time may vary depending on accommodation plan.
Q: Can children stay free of charge?
A: Children between ages 0 and 5 can stay free of charge if sleeping in the same bed.
Children over 6 years are charged full price.
Q: Can I pay in advance?
The following methods are available. Should you need more details, please contact us directly.
· Payment method by bank transfer
· Payment method by card
Q: Can I use a credit card for payment?
A: We accept VISA · MASTER · JCB · AMEX · UC · Diners · Debit card · CUP card · DCC cards.
Q: Is there a breakfast service?
Breakfast is served on the first floor of the all-day dining restaurant, "La Terrazza."
【Buffet breakfast】 6: 30-10: 00
Price: Adult ¥ 3,200 (excluding tax)
Child (6-12 years old) ¥ 2,500 (excluding tax)
Q: Is there a non-smoking room?
A: All rooms are non-smoking.
Q: Is parking available on site?
A: The hotel has an outdoor private parking space. Please note that there is a parking charge.
※ There are limited numbers of units. Please note that it is on a first-come-first-served basis.
Q: Is there Wi-Fi?
A: Wireless LAN (Wi-Fi) high-speed Internet connection service is available throughout the hotel free of charge.
Q: Is there a cancellation fee?
A: Please inform us about cancellations at least three days before arrival. In case you cancel later than that, the following fees occur:
2 days before: 20% of room charge
previous day: 50% of room charge
on the day: 80% of room charge
no show: 100% of room charge
※ Cancellation fee depends on your room plan. Please make sure to check the information written on your plan.
Q: Can I send my luggage to the hotel in advance?
A: Please send your luggage to the following address:
(Please make sure to specify the dates of your stay and the guest name.)
15 Higashi-kujo-cho, Nishi-Iwamoto-machi, Minami-ku, Kyoto-shi 601 - 8005
Daiwa Royal Hotel Grande Kyoto Front Desk
TEL: 075-950-6186
