FAQ

  • FAQ

Frequently Asked Questions

Q: What time is check-in / check-out?
A: Check-in is from 14:00 and check-out is until 11:00.
※ Check-in time may vary depending on accommodation plan.

Q: Can children stay free of charge?
A: Children between ages 0 and 5 can stay free of charge if sleeping in the same bed. 
Children over 6 years are charged full price.

Q: Can I pay in advance?
The following methods are available. Should you need more details, please contact us directly.  
· Payment method by bank transfer
· Payment method by card

Q: Can I use a credit card for payment?
A: We accept VISA · MASTER · JCB · AMEX · UC · Diners · Debit card · CUP card · DCC etc. cards. 

Q: Is there a breakfast service?
Breakfast is served on the first floor of the all-day dining restaurant, "La Terrazza."
【Buffet breakfast】 6: 30-10: 00
Price: Adult ¥ 3,200 (excluding tax)
Child (6-12 years old) ¥ 2,500 (excluding tax)

Q: Is there a non-smoking room?
A: All rooms are non-smoking.

Q: Is parking available on site?
A: The hotel has an outdoor private parking space. Please note that there is a parking charge.
※ There are limited numbers of units. Please note that it is on a first-come-first-served basis.

Q: Is there Wi-Fi? 
A: Wireless LAN (Wi-Fi) high-speed Internet connection service is available throughout the hotel free of charge. 

Q: Is there a cancellation fee? 
A: Please inform us about cancellations at least three days before arrival. In case you cancel later than that, the following fees occur: 
2 days before: 20% of room charge
previous day:  50% of room charge
on the day:      80% of room charge
no show:          100% of room charge
※ Cancellation fee depends on your room plan. Please make sure to check the information written on your plan. 

Q: Can I send my luggage to the hotel in advance?
A: Please send your luggage to the following address:
(Please make sure to specify the dates of your stay and the guest name.)
15 Higashi-kujo-cho, Nishi-Iwamoto-machi, Minami-ku, Kyoto-shi 601 - 8005
Daiwa Royal Hotel Grande Kyoto Front Desk
TEL: 075-950-6186